semibola Casino & Sportsbook Data Care

This page describes what we collect when you use semibola and how we keep that data protected. Your account setup on semibola begins with email verification, identity documents (KYC), and a linked payment method such as DANA, e-wallet, or a bank account. We store this information on encrypted servers and use it only to operate your account, process deposits and withdrawals, and comply with legal obligations. We do not sell your personal data to third parties.

Our servers may sit outside your jurisdiction, which means your data may be transferred across borders during normal operation. We use industry-standard encryption (SSL/TLS) to protect data in transit. Access to your account is controlled by your email and password; we never store passwords in plain text. If you forget your password, you can reset it via a time-limited recovery link sent to your registered email.

This policy explains what personal information we collect, how we use it, who we share it with, and what rights you have regarding your data on semibola.

What Data We Collect on semibola

Information You Provide Directly

When you register on semibola, we collect your email address, full name, date of birth, and phone number. During account verification (KYC), we request a photo of your national ID or passport. We also collect information about your linked payment method — the bank account, mobile wallet, or QRIS details you use for deposits. This payment information is used solely to process deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, or your chosen bank (mobile banking, local payment, online payment, e-wallet).

If you contact our support team via in-app messaging or email, we record the content of your messages, any attachments, and the date and time of your inquiry. This information is retained to handle your issue and improve our support processes.

Information We Collect Automatically

When you use semibola on your Android phone or iOS browser, we collect technical information — your device type, operating system version, app version, and approximate location (city or region level, not precise GPS). We also log your login times, the games or sports markets you access, and your account balance history. This data helps us troubleshoot technical issues, detect fraud, and optimise the platform for your device.

We use cookies and similar tracking technologies on the semibola website and mobile app. Cookies store your login session, language preference, and device settings. These cookies do not track you across other websites; they function only within semibola.

Note: We do not collect or use your data to create profiles for sale to third-party advertisers. Your semibola data is retained only for account administration, legal compliance, and fraud prevention.

Data Sharing and Third-Party Processors

We share your payment information with payment processors (such as bank partners and mobile-wallet providers) only to process your deposits and withdrawals. These processors operate under their own privacy policies and data protection agreements. We do not share your gaming activity or personal data with advertisers, data brokers, or third-party marketers.

We may disclose your data if required by law — for example, if a court order or government agency requests it. We also share data with our compliance and anti-fraud partners to detect suspicious account activity and prevent money laundering.

Your Rights and Our Commitments on semibola

Data Retention and Account Deletion

We retain your personal data for as long as your account is active and for a period after closure to comply with legal and tax obligations. Account deletion is available on request — contact our support team via in-app messaging or email. Upon deletion, we remove your personal information from active systems, though we may retain transaction records for legal compliance.

Your account balance and transaction history are linked to your account record. If you request account closure, any remaining balance is transferred to your linked payment method as per our withdrawal policy.

Your Privacy Rights on semibola

You have the right to request access to all personal data we hold about you. You may also request correction of inaccurate information or deletion of data we no longer need to retain. To exercise these rights, contact our support team. We will respond to valid requests within a standard response window. Some data may be retained due to legal or compliance obligations, even after deletion.

You can update your account settings — email, linked payment method, language preference — at any time via your semibola account dashboard on mobile or desktop. You can disable push notifications in your app settings if you prefer not to receive in-app alerts.

Data Security and Encryption on semibola

We use SSL/TLS encryption to protect data transmitted between your device and our servers. Your password is hashed using industry-standard algorithms — we do not store it in plain text. Account access is protected by your email and password; we recommend using a strong, unique password.

Our servers are secured with firewalls, intrusion-detection systems, and regular security audits. While we implement standard security practices, no system is entirely risk-free. If you suspect unauthorised access to your account, reset your password immediately and contact our support team.

We collect your data only to operate your account, process payments, and comply with law. We do not sell your information to third parties and do not use it for external marketing or profiling.

semibola privacy commitment

Cross-Border Data Transfers

semibola operates internationally, so your data may be stored or processed on servers outside Indonesia. We use contracts and standard safeguards to ensure your data receives equivalent protection regardless of server location. By using semibola, you consent to this cross-border transfer.

Contact and Updates to This Policy

If you have questions about our privacy practices, contact our support team via in-app messaging or email. We review this policy periodically and may update it to reflect changes in our practices or legal requirements. Material changes will be notified to your registered email. Continued use of semibola after a policy update constitutes acceptance.

Our commitment is to handle your personal information with care, transparency, and respect for your privacy. We operate semibola with the understanding that you trust us with your data. If you have concerns about how we use your information, reach out to our support team. We are available to discuss data handling practices and address any questions you have about your account and personal information on semibola.